Boipagol.in is committed to providing quality books and reliable service to our customers. This Return & Replacement Policy complies with applicable provisions of the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 of India.
Please read the policy carefully before placing an order on https://boipagol.in.
1. Eligibility for Return or Replacement
Customers may request a return or replacement in the following situations:
- The product delivered is damaged or defective
- The wrong item has been delivered
- The book has missing pages or printing defects
- The package was tampered with during delivery
To be eligible, customers must notify us within 48 hours of delivery.
2. How to Request a Return or Replacement
If you receive a damaged or incorrect book, please follow these steps:
- Send an email Contact Us page.
- Include the following details:
- Order ID
- Name used for the order
- Clear photos of the book and packaging
- Description of the issue
Our support team will review the request within 2–3 business days.
If approved, we will arrange a replacement shipment or return pickup, depending on availability.
3. Replacement Process
If the returned product meets our eligibility criteria:
- A replacement copy of the book will be shipped at no additional cost.
- If the book is out of stock, customers may choose:
- A refund, or
- Store credit for future purchases.
4. Refund Policy
Refunds will be issued under the following circumstances:
- The ordered book is out of stock after payment.
- The product cannot be replaced.
- The order is cancelled before shipment.
- If the
Refunds will be processed through the original payment method within 5–7 business days after approval.
Please note that bank processing times may vary depending on the payment provider.
5. Return to Origin (RTO) Due to Incorrect or Insufficient Address
Customers are responsible for providing a complete and accurate shipping address at the time of placing an order.
If a shipment is returned to Boipagol.in by the courier partner due to:
- Incorrect or incomplete shipping address
- Insufficient address details
- Customer unavailable during delivery attempts
- Customer refuses to accept the order
- Customer does not respond to courier calls
the order will be treated as a Return to Origin (RTO).
In such cases:
- Original shipping charges and packaging costs will be deducted from the refund amount.
- The remaining balance, if applicable, will be refunded to the original payment method.
- If the customer requests reshipping, additional shipping charges may apply.
6. Order Cancellation
Customers may cancel their order before the order is shipped.
Once an order has been dispatched, cancellation will not be possible. However, eligible customers may request a return if the product is defective or incorrect.
7. Non-Returnable Products
The following products are generally not eligible for return unless they are damaged or incorrectly delivered:
- Books purchased during special sales or promotional offers
- Clearance items
- Products damaged due to improper handling by the customer
- Products returned without prior request approval
8. Condition of Returned Products
Returned products must:
- Be in unused condition
- Include original packaging
- Not contain marks, folds, or damage caused by the customer
Boipagol.in reserves the right to reject returns that do not meet these conditions.
9. Customer Support & Grievance Contact
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, customers may contact our support team for any grievance or complaint.
Website: https://boipagol.in
Email: boipagol.in@gmail.com
We aim to respond to all customer complaints within 48 hours.
10. Policy Updates
Boipagol.in reserves the right to modify or update this Return & Replacement Policy at any time. Changes will be effective immediately upon posting on the website.
By placing an order on Boipagol.in, you agree to the terms outlined in this policy.
